Pricing

Pricing & Billing

Container

* All containers include a 10GB rootFS disk volume which is billed separately. See 'Storage' section below.

  • Billing begins when Hyper launches a new container or start a stopped container, ends when the container stops or terminates, either through an API call, or through container exists (success or failure).

  • Everytime you issue a hyper run/start/restart request, a default period of 10 seconds is billed. If a container runs for 5s, it will be billed for 10s; if it runs for 30s, it is billed for 30s.

  • Everytime a container is restarted, a default period of 10 seconds is billed. If a container runs for 5s, it will be billed for 10s; if it runs for 30s, it is billed for 30s.

Service

* Hyper Service provides extra specific functionality and is not necessary for most use cases, for more information please consult the documentation here.

  • Billing begins when a new service created, ends when it is terminated.

  • Everytime you issue a hyper run/start/restart request, a default period of 10 seconds is billed. If a container runs for 5s, it will be billed for 10s; if it runs for 30s, it is billed for 30s.

Hyper Cron

Hyper Cron is charged at the standard per-second container rates.

Hyper Func

Hyper Func is charged at the standard per-second container rates.

Storage

  • Billing begins when the storage object is created (hyper pull, hyper run, hyper volume create, hyper snapshot create), and a default period of 10 seconds is billed, ends upon removal.

  • Images are charged per GB with a minimum of 1GB and will be rounded UP to nearest GB (i.e. 1.5GB billed at 2GB).

Network

  • Floating IP: $1/IP/month

    • Billed by calender month, e.g. one FIP is allocated in Jan. 29th, and released in Feb. 2nd, $2 will be charged.

    • Billing begins when a new Floating IP is allocated, ends when it is released. Partial month is treated as a entire month.

Examples

  • Cheapest single container with a publicly accessible IP (FIP) assuming a 1GB Docker image size.

    • S1 container: 1.03/month

    • FIP: $1/month

    • RootFS Container Volume (10GB@$0.1/GB/month): $1/month

    • Container Image (1GB@$0.1/GB/month): $0.1

    • Total monthly price: $3.13/month

General FAQ

Does Hyper offer a free tier?

  • Hyper offers a free tier plan for up to 2 months by adding a credit card.

  • During the free tier period you will incur no costs for the following resources: 1 Container (<= S4), 1 Image, 1 Volume, 1 Floating IP.

  • Once the free tier period ends, you will be charged accordingly each month for all resources.

  • During the free tier period if we find that resources are being abused we will delete your account and associated resources without notice. We reserve the right to define abusive usage.

What payment types do you accept?

Currently, Hyper accepts credit or debit cards, including Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

Does Hyper keep my credit card information?

No, all payments are processed through Stripe, a trusted third party payment processing service. Hyper does not retain any credit card information.

Why was my card declined?

Our third party payment processing service employs specific checks against card payments. Some of the reasons your card was declined could be:

  1. The zip code you supplied failed validation.: You can leave the Zip Code as blank and try again if your card not located in US.

  2. Your card's security code is incorrect.: Currently we require CVC verification.

  3. Your card does not support this type of purchase.: Please get in touch with your bank to confirm the reason declining the payments.

  4. Your card was declined.: If you make sure all fields was filled in correctly, please get in touch with your bank to confirm the reason declining the payments.

When will my credit card be charged?

We charge your credit card on the 1st day of each month.

How about the billing tax?

Except as otherwise noted, our prices exclude applicable sales tax and VAT. Currently, we charge US sales tax for credit cards issued in the US states of NY and Texas and VAT tax for non-business users based in EU. The tax details will be available in the monthly bill.

What happens after outstanding balance?

  • First Payment Attempt: Credit card payment charged on 1st of the month. You will receive email notification of failed credit card charge and to update credit card information in web console.

  • Second Payment Attempt: Submitted 3 days after first attempt, if the first charge fails, during this period you will be unable to create / update resources in your account.

  • Third Payment Attempt: Submitted 5 days after second attempt, if the second charge attempt fails. If third attempt fails, we will stop all containers in your account.

  • If the balance is due over 30 days, we will deactivate your account (unable to login to web console, removal of all credentials), and permanently purge all resources in your account.

  • You can login the web console to update your credit card information, which will trigger new payment request, whenever a payment request succeeds, we will immediately resume your account.

If you have any questions about an outstanding balance, how to add a payment option, or about billing in general, please feel free to contact Hyper Support.

How do I remove my credit card?

You can go to https://console.hyper.sh/billing/credit to add/update/delete your credit card.

  • First please make sure that there is no payment due and that there are no resources left in your account.

  • If there is payment due, you will need to update the credit card to first fullfill the payment.

  • Once the credit card information is removed, your account will be limited. You can add a credit card to re-enable your account.

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